Privacy Policy

Information We Collect

When you interact with LongPro Pest Control, we collect information to better serve your pest control needs and improve your experience with us. This collection is limited to what is necessary to deliver our services and maintain communication with you.

When you submit our contact form, we collect your name, email address, phone number, the type of service you're requesting, and the message content you provide. This information helps us understand your pest control concerns and respond with an appropriate estimate or service proposal.

We also gather website usage data through Cloudflare Analytics, including which pages you visit, how long you spend on each page, and what type of browser you use. This data helps us understand how our website is being used so we can make improvements. Importantly, we do not use third-party tracking cookies for this purpose — Cloudflare's analytics provide us with aggregated insights without tracking individual users across the web.

Additionally, we maintain communication records related to your service inquiries, including emails and phone conversations. These records allow us to provide consistent, high-quality service and maintain accurate documentation of your requests.

How We Use Your Information

Your information is used exclusively for pest control service delivery and related business purposes. We respond to your service inquiries to provide estimates tailored to your specific pest control needs. We use your contact details to schedule pest control services, send appointment confirmations, and provide preparation instructions before service visits.

After service delivery, we send follow-up communications to ensure you're satisfied with our work and to address any questions. We also use aggregated website usage data to improve our website's functionality, content, and user experience.

It is important to understand what we do not do with your information. We never use your data for marketing purposes or to contact you with promotional offers unless you have explicitly requested this. We absolutely never sell, rent, or share your personal information with third parties for any reason. Your privacy is not a commodity — it is a trust we take seriously.

All use of your information is directly tied to providing the pest control services you've requested or improving the services we offer.

How We Process Your Data

Your data security is paramount in everything we do. When you submit our contact form, your information is transmitted over a secure HTTPS encrypted connection. This encryption ensures that your data cannot be intercepted or read by unauthorized parties during transmission.

Email notifications generated from contact form submissions are processed through SendGrid, which is owned and operated by Twilio Inc. SendGrid provides enterprise-grade email infrastructure with security protocols that meet industry standards. Your email data is handled according to Twilio's privacy practices, which you can review at their privacy policy page.

When a contact form is submitted on our website, an internal SMS notification is sent to our team through Twilio to alert us immediately. This is an internal notification system only — we do not use SMS to contact customers or send text messages to your phone number unless you have explicitly requested this service. The SMS notification to our team helps us respond to service inquiries quickly and efficiently.

Your data is stored on Cloudflare's infrastructure, which employs enterprise-grade security measures including data encryption, redundancy, and regular security audits. Cloudflare is a trusted global platform used by businesses of all sizes to protect their online presence.

We do not use cookies for tracking purposes. Cloudflare may use essential cookies solely for security purposes, such as protecting against bot attacks and maintaining site stability. These cookies do not track your behavior or personal data across the internet — they are limited to maintaining the security and functionality of our website.

Data Retention

We retain contact form submissions for the duration of your service relationship with LongPro Pest Control plus an additional 12 months. This retention period allows us to maintain service history, handle follow-up inquiries, and address any service-related questions that may arise after the initial service visit.

You have the right to request deletion of your personal data at any time. To request data deletion, simply contact us using the methods provided in the "Contact Us About Privacy" section below. We will process legitimate deletion requests promptly, except where we are required to retain data for legal or business purposes.

Service records may be retained longer than 12 months if required by law or for legitimate business purposes, such as warranty disputes, insurance claims, or legal compliance. We will inform you of any retention beyond the standard period if applicable to your situation.

Third-Party Services

We use specific third-party services to deliver reliable website hosting, email delivery, and internal communications. Each of these services has been carefully selected based on security and privacy standards.

Cloudflare provides our website hosting, security infrastructure, and analytics. Cloudflare operates with high security standards and offers detailed transparency about data handling. You can review their full privacy practices at Cloudflare's Privacy Policy.

SendGrid (Twilio Inc.) handles the delivery of email notifications when you submit our contact form. SendGrid is a trusted email service provider used by organizations worldwide. Their privacy practices are detailed at the Twilio Privacy Policy.

Twilio provides SMS functionality for internal team notifications when contact forms are submitted. As mentioned in the "How We Process Your Data" section, these SMS notifications are internal only and do not result in text messages to you unless requested.

Importantly, we do not use Google Analytics, Facebook Pixel, or any third-party advertising trackers. We do not participate in behavioral tracking networks or data brokers. Your information is not shared with advertisers or used to build profiles for targeted advertising purposes.

Your Rights

You have fundamental rights regarding your personal information. These rights ensure you maintain control over your data and can exercise oversight of how we handle it.

• Right to Access: You may request a complete copy of the personal data we hold about you. We will provide this in a clear, organized format.
• Right to Correction: If any information we hold is inaccurate or incomplete, you can request that we correct it.
• Right to Deletion: You may request the deletion of your personal data. We will honor these requests except where retention is required by law.
• Right to Restriction: You can request that we limit how we process your data or restrict certain types of processing.

To exercise any of these rights, contact us at info@longpropc.com or call (216) 300-4121. Please provide clear details about your request, and we will respond within 30 days.

Children's Privacy

Our pest control services are not directed to individuals under 18 years of age. We do not knowingly solicit or collect personal information from children.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information and will not use it for any purpose.

Contact Us About Privacy

If you have questions about this privacy policy, concerns about how we handle your information, or if you wish to exercise any of your privacy rights, please reach out to us. We are committed to addressing your concerns promptly and professionally.

We typically respond to privacy inquiries within 5 business days. If your request is complex or requires additional verification, we may need up to 30 days to provide a complete response.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date at the top.

Your continued use of our website and services after such changes constitutes your acceptance of the updated privacy policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.